Remote Medical Assistant- Healthguide

As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice. 

WHAT YOU’LL BE DOING  

Patient Engagement & Navigation

• Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
• Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.
• Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.
• Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.
• Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.

Care Coordination & System Navigation

Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.

• Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).
• Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.
• Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.

Documentation & Technology

Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.

• Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.
• Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.

Collaboration & Performance

Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.

• Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.
• Participate in Guidehealth meetings, training sessions, and quality‑of‑care initiatives.

Compliance & Professional Standards

Follow all HIPAA, PHI security, and Guidehealth privacy policies.

• Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.