Pharmacy Technician

As a registered nurse with an Illinois nursing license, you will work remotely to enhance the quality of member care. The Pharmacy Technician plays a vital role in supporting patient health outcomes by providing telephonic engagement to assist in the adherence to prescribed medications and to help patients navigate filling of prescriptions across the healthcare continuum. Working within a managed care environment, this position ensures patients receive timely, coordinated pharmacy support while contributing to value-based care initiatives. The Pharmacy Technician partners closely with clinical and Healthguide teams to connect patients with the resources they need.

WHAT YOU’LL BE DOING  

• Conducting outbound telephonic outreach to patients to support medication adherence, address barriers to care, and promote engagement with their healthcare plan.
• Assisting patients in navigating healthcare services, including coordination of prior authorizations, benefit inquiries, and referrals to appropriate care resources.
• Supporting care gap closure activities by identifying members in need of medication reviews, refills, or preventive services and coordinating appropriate follow-up.
• Collaborating with pharmacists, nurses, and care coordinators to ensure seamless transitions of care and effective medication management for high-risk members.
• Documenting all patient interactions, interventions, and outcomes timely and accurately within the applicable health information or care management system.
• Maintaining knowledge of formulary guidelines, managed care benefit structures, and value-based program requirements to appropriately educate and support members.
• Ensuring all activities comply with HIPAA, state and federal regulations, and organizational quality and safety standards