IT Support Specialist

Overview: 

We are seeking a motivated, early-career IT professional to support daily technology operations and coordinate key initiatives within a fast-paced, global environment.

The position plays a critical role in supporting employees’ day-to-day technology needs, contributing to IT operations, and driving coordination and process improvements. This individual will help promote a positive technology experience and support the overall success of both employees and the organization.

This position will be In Person out of our Toronto office.   

What You’ll Do: 

IT Support

• Provide tier 1 technical support for onsite and remote employees to technical and non-technical employees globally (hardware, software, mobile)
• Troubleshoot issues related to Windows, macOS, and Microsoft 365
• Manage and resolve tickets through the helpdesk system; escalate issues when appropriate
• Set up, configure, and deploy laptops for new hires and hardware replacements/upgrades
• Support employee onboarding and offboarding, including access and asset management
• Assist with conference room and video conferencing technology

IT Operations & Coordination

• Coordinate onboarding/offboarding logistics with HR and internal teams
• Track and manage IT assets, inventory, and equipment lifecycle
• Assist with procurement of hardware/software and license tracking
• Maintain and update IT documentation, knowledge base articles, and procedures
• Support small IT projects and operational initiatives
• Coordinate with vendors for equipment orders, repairs, and shipping

Team & Administrative Support

• Help manage ticket queues and prioritize requests
• Provide basic user training and guidance on internal tools and systems
• Research new technologies and suggest process improvements
• Assist the IT team with reporting and operational tasks as needed

What You Have:

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent training)
• Basic knowledge of Windows and macOS environments
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Highly organized with the ability to manage multiple priorities

Nice to Have: 

• Experience with ticketing systems (e.g., Freshservice, Jira, ServiceNow)
• Exposure to Active Directory or Entra ID
• Familiarity with device imaging or endpoint management tools
• Networking knowledge (LAN, WAN, TCP/IP, DHCP, DNS, Wi-Fi, VPN)
• IT certifications (CompTIA A+, Google IT Support, etc.)

What We Offer:  

The annual base salary range for this position is $81,000 - $92,000. Additionally, this position is eligible for an annual discretionary bonus based on performance.

You will also be eligible for the following benefits:  

• Paid time off  
• Comprehensive benefits plan  
• Company RRSP match  
• Development opportunities through the LinkedIn Learning platform 

About Guidepoint:   

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.  

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.  

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.   

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