Project Manager, Client Service

OVERVIEW:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.   

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success. 

Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions? 

If so, this Project Manager, Client Service position at Guidepoint may have your name on it.

WHAT YOU’LL DO:

• Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients.
• Fulfill all client requests across all sectors by utilizing the Experts in the company database and project management tool, and custom recruiting resources.
• If industry knowledge and expertise is needed to fulfill the project, coordinate with the Vertical Manager/Subject Matter Expert to better understand the scope of the project to identify companies and job functions that can fulfill the project requirements.
• Coordinate and work with a team of Associates to execute on requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more.
• Weekly meeting to review client accounts to make sure performance meets expectations project management.
• Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project.
• Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s

services.

• Participate in client on-boarding calls to explain workflows and understand client preferences regarding Expert backgrounds, proposed lists, and call scheduling.
• Work with other members in the team to provide industry guidance for projects.

WHAT YOU’LL HAVE:

• Bachelor’s degree and strong academic record required
• Demonstrated ability to communicate effectively both written and verbally with high fluency in both English and Mandarin
• 3 to 5 years of work experience in total, related to consulting and strategic analysis, HR search, account and service management
• High proficiency with web research and knowledge of niche websites
• Previous experience managing a team
• Outgoing personality with the ability to speak with people at all professional levels
• Excellent priority management and ability to work within tight deadlines
• Excellent written and verbal communication skills
• Ability to think creatively and focus on opportunities for growth
• Desire to work in a fast-paced, entrepreneurial environment
• Initiative and ability to handle increasing responsibility over time

WHAT WE OFFER:

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days  
• Social insurances and housing fund  
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro 
• Free snacks and beverages in the office, including free coffee  
• Competitive salary depending on experience.  
• Casual work environment, Monthly birthday celebration, team building, and other social event