Dispatch Manager

Become part of New Zealand’s leading Cold Chain Logistics provider!

We’re passionate about our role in delivering some of New Zealand’s chilled and frozen freight. Every day, our people across the country work hard to ensure the safety, quality, and freshness of the products we store and deliver. They literally drive our business — and now, we’re looking for an exceptional leader to help guide the way.

About the Role

We’re seeking a highly capable Dispatch Manager to lead the planning and day‑to‑day dispatch operations of our transport network. This is a pivotal leadership role where you’ll oversee both forward planning and real‑time operational coordination to ensure efficient, reliable, and high‑quality service delivery.

Working collaboratively across the wider business, you’ll help refine processes, enhance systems, and support continuous improvement to drive operational excellence and company performance.

• Lead and support the Planning, Dispatch & Operations Support teams.
• Set clear objectives, manage performance, and hold teams accountable for KPIs.
• Manage performance and disciplinary matters when required.
• Assist in the recruitment of Drivers. 
• Work cross‑functionally to support financial targets and operational outcomes.
• Manage costs within delegated authority and budget.
• Build strong customer and stakeholder relationships to support retention and growth.
• Improve systems and processes to lift service quality and operational efficiency.
• Manage Drivers rosters and Leave requests.