ERP Functional Specialist

He angituutanga: The opportunity 

Do you consider yourself forward-thinking with a keen interest delivering great outcomes for the Council and the Hamilton Community?  Do you aspire to be an integral part of our collaborative scrum team and help deliver cutting-edge, top-tier solutions that benefit our organisation?  

We are seeking two dynamic ERP Functional Specialists to help craft our innovative platforms within:

• HR and Regulatory 
• Finance & Assets

You’ll join our Digital Services team that are focused on enabling Hamilton City Council through digital means to achieve our goals, long-term vision, and the needs of our community.

Joining our team of platform and digital product experts, you will be part of a team responsible for the delivery of our HR & Regulatory platform services, providing solutions with exceptional outcomes that meet our customers' needs. You’ll collaborate with other platform teams and stakeholders to ensure that digital delivery and operations are met and delivered consistently.

We support flexible working for our team with a hybrid approach. Ideally, you will be in the office at least 3 days per week to build connections and support your team. To ensure that you are fully onboarded and have the support needed to establish yourself in this new role, we would require you to be in the office 4 to 5 days a week in the first couple of months.

Technically you must be able to:

• Actively contribute to design and enhancement, including responsibilities related to designing operational workflows and optimising processes.
• Configure, ERP modules, business rules, workflows, and security roles using best practise principles.
• Develop and maintain queries, scripts, and reports to support analysis, validation, and audit.
• Understand the importance of best practise and governance to ensure the platform remains upgrade-safe and future-proof, minimising custom code and vendor lock-in.
• Deliver high quality configuration documentation and data dictionaries.
• Troubleshoot and resolve configuration, data, and integration issues across ERP modules.
• Work closely with vendors and integrators to coordinate fixes, enhancements, and upgrades.
• Understand problem and priority incident management processes and procedures applied to analyse, identify root cause, work arounds, business communication and testing to resolve and return systems to operating state.
• Participate in system testing, UAT, and release validation to ensure functional integrity.

This job is for you if you:

• Have a deep understanding of modern SaaS platforms and ERP functionality.
• Excel in collaborative settings, promoting a culture of excellence and ensuring customer satisfaction.
• Enjoy learning about what the business does and being the technology expert within your platform team's domain to support the delivery of appropriate solutions.
• Have strong communication skills and able to translate technical concepts to non-technical people.
• Comfortable working within an Agile scrum framework.
• Can identify continuous improvement opportunities that simplify processes and reduce manual work.
• Able to work independently, manage workloads, balance priorities, and meet deadlines.