Applications Officer

He angituutanga: The opportunity 

We are looking for a motivated and detail-oriented individual who thrives in a fast-paced environment and is passionate about providing outstanding customer experiences. If you have excellent communication skills, a strong eye for accuracy, and enjoy working collaboratively, this role is for you.

What you’ll do:

• Deliver on our Customer Promise, ensuring every interaction results in a positive experience.
• Manage customer enquiries, including those received via email.
• Build and maintain strong relationships with customers and internal stakeholders.
• Accurately calculate and charge fees in line with Council policy.
• Assist with maintaining accreditation processes.
• Provide accurate information and support to the wider Regulatory Services team.
• Process applications efficiently, meeting legislative requirements and timeframes.
• Review and vet online and paper applications.
• Ensure records are accurate and up to date.
• Assist with scheduling inspection and monitoring appointments.

What we’re looking for:

• Excellent service and communication skills – you know how to create positive customer experiences.
• Accuracy and efficiency – you can manage tasks quickly and precisely in a busy environment.
• Team player – you collaborate effectively and support others.
• Fast learner – you adapt quickly to new systems and processes.
• Ability to maintain up-to-date knowledge of relevant legislation, policies, and business rules.

At Hamilton City Council, we value teamwork, innovation, and delivering exceptional service to our community. You’ll be part of a supportive team that makes a real difference every day.