Shared Services Delivery and Transition Lead

He angituutanga: The opportunity 

As the Shared Services Delivery and Transition Lead, you’ll play a key role in ensuring IAWAI receives high‑quality shared services that align with the Relationship Agreement, supporting schedules, and the Shared Services and Partnership Implementation Plan. Reporting to the Executive Director Transformation & Business Services, you’ll lead the coordination, monitoring, and continuous improvement of shared service arrangements, making sure they meet agreed expectations and support IAWAI’s evolving operating model.

You’ll work closely with internal teams and shared service partners to optimise how services are delivered, strengthen performance, and ensure clear alignment between operational needs and service outcomes. Your ability to build strong relationships, solve problems, and provide clear oversight will be essential as IAWAI continues to grow and mature.

A key part of this role is leading the transition from shared services to internal delivery as IAWAI develops its own capability. You’ll help ensure continuity, manage risk, and maintain strong partnerships throughout the transition, supporting a smooth shift to new ways of working and setting IAWAI up for long‑term success.