Director, Ecommerce Engineering
Full Time 190000 - 220000 USD per-year-salaryJob Overview
Position Summary
The Director of Ecommerce Engineering is a technology leader responsible for delivering secure, scalable, reliable, and high-performing digital commerce solutions that enable exceptional customer experiences and support Hanna Andersson's long-term growth.
Reporting to the Chief Technology Officer, this role leads the ecommerce engineering organization through people leadership, technical stewardship, operational excellence, and cross-functional partnership. The Director is accountable for building high-performing engineering teams, delivering strategic initiatives, modernizing the commerce platform, and ensuring technology investments align with business objectives.
The Director will lead the evolution of Hanna's commerce ecosystem - including Salesforce Commerce Cloud, headless commerce, payment platforms, customer data capabilities and CRM, AI-enabled engineering practices, OMS, product information mangement, POS, and future omnichannel initiatives - while driving continuous improvement in engineering quality, delivery, reliability, and operational efficiency.
This is a full-time, exempt position. The role may be remote or hybrid based on business needs and requires close collaboration with cross-functional teams. The Director is expected to support critical production events, peak business periods, and high-priority initiatives while fostering a culture of continuous improvement and operational excellence.
Position Summary
The Director of Ecommerce Engineering is a technology leader responsible for delivering secure, scalable, reliable, and high-performing digital commerce solutions that enable exceptional customer experiences and support Hanna Andersson's long-term growth.
Reporting to the Chief Technology Officer, this role leads the ecommerce engineering organization through people leadership, technical stewardship, operational excellence, and cross-functional partnership. The Director is accountable for building high-performing engineering teams, delivering strategic initiatives, modernizing the commerce platform, and ensuring technology investments align with business objectives.
The Director will lead the evolution of Hanna's commerce ecosystem - including Salesforce Commerce Cloud, headless commerce, payment platforms, customer data capabilities and CRM, AI-enabled engineering practices, OMS, product information mangement, POS, and future omnichannel initiatives - while driving continuous improvement in engineering quality, delivery, reliability, and operational efficiency.
This is a full-time, exempt position. The role may be remote or hybrid based on business needs and requires close collaboration with cross-functional teams. The Director is expected to support critical production events, peak business periods, and high-priority initiatives while fostering a culture of continuous improvement and operational excellence.
What You'll Do:
- Build, lead, coach, and retain a high-performing engineering organization of 1-4 scrum teams, through hiring, mentoring, performance management, career development, and contracting.
- Foster a culture of accountability, collaboration, innovation, quality of craft, continuous learning, and operational excellence.
- Establish clear expectations, monitor organizational health, and ensure the team has the skills, capacity, and engagement necessary to meet business objectives.
- Work closely with other IT leaders across Infrastructure, Data, Technical, Operations and Infosec to ensure platforms, integrations, and services meet enterprise standards for security, reliability, scalability, performance, and operational excellence.
- Own delivery of the ecommerce engineering roadmap, ensuring predictable execution of strategic initiatives, releases, operational priorities, and production support.
- Manage priorities, dependencies, risks, resourcing, and release readiness while improving delivery quality, transparency, and predictability.
- Continuously improve engineering operating practices, including Agile delivery, SDLC, QA, DevOps, CI/CD, release management, incident response, and operational support.
- Establish and monitor KPIs to assess team and stack performance and use data-driven insights to inform decisions.
- Provide technical leadership across ecommerce applications, integrations, architecture, and platform modernization initiatives.
- Establish engineering standards that promote scalability, maintainability, extendability and performance.
- Work with cross functional teams to build in security, accessibility, and reliability, and long-term platform health.
- Champion the long-term health of Hanna’s ecommerce technology ecosystem by establishing technical direction, architecture, and governance that enable efficient sustainable growth and operational excellence.
- Lead modernization of Hanna's commerce ecosystem, including Salesforce Commerce Cloud, composable commerce, APIs, integrations, cloud services, and supporting technologies.
- Ensure the availability, scalability, security, and performance of customer-facing ecommerce platforms.
- Proactively prepare systems for seasonal peaks, product launches, and other high-volume events while minimizing operational risk and customer impact.
- Partner across engineering, infrastructure, and security teams to continuously improve monitoring, resiliency, incident management, and operational maturity.
- Partner with Program Management, Product, UX, Ecommerce, Marketing, Merchandising, Customer Experience, Operations, Distribution, Finance, and Information Systems to translate business strategy into technology execution.
- Build trusted relationships across the organization, communicate technical tradeoffs clearly, and ensure engineering serves as a strategic business partner.
- Drive alignment across stakeholders through effective planning, governance, communication, and transparent reporting.
- Evaluate emerging technologies and identify opportunities to improve customer experience, engineering productivity, and business performance.
- Champion responsible adoption of AI across engineering, leveraging modern tools to improve software development, testing, documentation, operational efficiency, and developer effectiveness while maintaining appropriate governance and quality standards.
- Support the evolution of Hanna's digital capabilities, including personalization, search, fulfillment, customer data, and future omnichannel experiences.
- Lead strategic relationships with technology vendors, implementation partners, and managed service providers.
- Support platform selection, contract negotiations, renewals, budgeting, and technology investment decisions while optimizing cost, value, scalability, and long-term maintainability.
- Ensure third-party partners meet delivery expectations, technical standards, security requirements, and service commitments.
- Lead cross-functional strategic initiatives beyond day-to-day engineering operations, including platform modernization, enterprise integrations, organizational transformation, and executive-sponsored technology programs.
- Partner across customer experience, brand marketing, payments, finance, operations, and fulfillment experience initiatives to deliver integrated business capabilities.
Engineering Leadership & Organizational Health
Delivery Execution & Engineering Operations
Technical Leadership & Platform Stewardship
Platform Reliability & Customer Experience
Cross-Functional Leadership
Technology Strategy, Innovation & AI
Vendor, Financial & Platform Stewardship
Strategic Programs & Special Projects
You Should Have:
- Demonstrated success leading and developing high-performing software engineering organizations.
- Extensive experience delivering customer-facing ecommerce platforms and digital commerce solutions.
- Strong understanding of modern ecommerce architectures, including headless or composable commerce platforms, Salesforce Commerce Cloud, APIs, cloud technologies, integrations, and microservices.
- Experience integrating ecommerce platforms with payment, merchandising, product and pricing/promotion systems, CRM, OMS, fulfillment, and customer engagement technologies.
- Strong knowledge of Agile delivery, DevOps, CI/CD, software quality, observability, security, and engineering best practices.
- Experience applying AI-enabled engineering tools and automation to improve software delivery, quality, and operational effectiveness.
- Proven ability to balance business priorities, customer experience, delivery speed, technical quality, operational risk, and cost.
- Excellent leadership, communication, stakeholder management, analytical, and decision-making skills.
- Experience managing technology vendors, budgets, consulting partners, contracts, and strategic technology investments.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline preferred; equivalent experience will be considered.
- 10+ years of progressive software engineering experience, including enterprise ecommerce platforms.
- 5+ years leading engineering teams, managers, or technical organizations.
- Experience within retail, direct-to-consumer, apparel, consumer products, or similar digital commerce environments preferred.
- Experience leading platform modernization, enterprise systems integration, or digital transformation initiatives strongly preferred.
Required Knowledge, Skills & Abilities
Education & Qualifications
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