Analyst - Payments & Fraud

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We are seeking a detail-oriented and motivated Operational Risk Analyst / Specialist to join our growing team supporting key functions including Customer KYC and Verification, Fraud Prevention, Payments EDD, Anti-Money Laundering (AML), and Responsible Gaming (RG).

This is a front-line, hands-on role responsible for carrying out day-to-day operational tasks, monitoring transactions and player activity, reviewing alerts and documentation, and escalating potential risks or concerns to senior team members.

The successful candidate will play a crucial part in maintaining operational integrity, ensuring compliance with internal policies and regulatory requirements, and delivering exceptional accuracy and efficiency across all assigned workflows.

Key Responsibilities

Operational Delivery

• Perform daily operational reviews and investigations in areas such as customer onboarding and verification (KYC), fraud detection, AML monitoring, payments, or RG, depending on assignment.

• Process alerts, cases, and customer documentation accurately and within defined SLAs.

• Verify customer identity documents and perform CDD/EDD as required.

• Conduct transaction and activity monitoring to identify suspicious or unusual patterns.

• Assist in the preparation of case summaries, reports, and escalation documentation.

Compliance & Quality

• Ensure all actions and decisions adhere to company policies, procedures, and regulatory frameworks.

• Maintain accurate and auditable records of all casework.

• Identify and report potential process or system issues impacting operational performance.

• Participate in regular quality control checks and continuous improvement activities.

Collaboration & Communication

• Work closely with Supervisors and Managers to resolve cases and complete investigations.

• Escalate complex or high-risk cases promptly through defined channels.

• Support peer learning by sharing knowledge, observations, and best practices.

• Participate in team meetings, briefings, and ongoing training sessions.