Front Desk Clerk & Night Audit

This position is available at Hampton Inn & Suites Outer Banks – Corolla

Front Desk Clerk Responsibilities:

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests, collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.
• Minimum of two night audit shifts a week.
• Balance daily transactions and reconcile financial reports.
• Prepare and distribute daily reports for management.
• Process end-of-day procedures, ensuring all systems and accounts are properly updated.
• Assist late-night guests with check-ins, check-outs, and inquiries.
• Monitor property security, addressing any overnight concerns or disturbances.
• Perform additional duties as needed.

Minimum Requirements: 

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Customer service attitude.
• Excellent communication and organizational skills.
• A degree in hotel management is a plus.
• Must be able to stand for extended periods (up to 8 hours).
• Ability to walk, reach, bend, and stoop as needed to complete daily tasks.
• Must be able to lift and carry up to 25 pounds occasionally (e.g., handling luggage or packages).
• Ability to use hands for repetitive motion (e.g., typing, using a phone or computer).
• Must be able to communicate clearly and effectively in person and over the phone.
• May be required to work varied shifts, including weekends, evenings, and holidays.

Benefits:

• After a measurement period
• • 401k
  • Paid time off
  • Health, life, dental, and vision insurance