Assistant Coffee House Manager - North End Market HIVB

Position Overview 

We are looking for a dedicated and energetic Assistant Café Manager to lead our team. You will assist the Cafe Manager in overseeing daily operations, motivating staff, and driving sales. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering extraordinary guest experiences.  

Key Responsibilities 

1. Operations & Guest Experience 

• Assist in managing daily cafe operations, ensuring smooth workflow and maintaining quality standards. 

• Act as the floor leader, ensuring customers are greeted warmly and their orders are fulfilled quickly and accurately. 

• Resolve customer complaints promptly and professionally to ensure high satisfaction. 

• Enforce all health, safety, and sanitation regulations across all shifts.  

• Flexibility to work all stations in the store, including barista, cashier, food expo, dishwasher, and food prep. 

2. Team Leadership & Development 

• Help recruit, hire, and onboard new baristas and cafe staff. 

• Train employees on drink preparation, equipment usage, and company service standards. 

• Monitor staff performance, provide constructive feedback, and keep the team motivated.  

• Ensures all staff is following company guidelines. Is comfortable carrying out disciplinary action when necessary 

• Monitors sales to make adjustments to staffing when necessary 

3. Administrative Duties 

• Is able to fill in for Manager in their absence, including: 

• Inventory: ordering and keep track of product and disposables to ensure maximum sales and availability 

• Assist with cash handling duties, including processing payments, completing registers. 

• Is comfortable with scheduling, ensuring appropriate coverage during both peak and slow times 

• Is able to make timeclock adjustments to ensure payroll is accurate 

Qualifications & Requirements 

• Experience: 1–2 years of previous management or supervisory experience in a cafe, restaurant, or retail environment. 

• Skills: Hands-on experience with professional coffee/espresso machines, grinders, and POS systems. Strong leadership, math, and communication skills. 

• Knowledge: Sound knowledge of food health and safety regulations. (Food Safety Manager Certification preferred). 

• Availability: Must be able to work a flexible schedule, including early mornings, weekends, and holidays. 

• Attitude: Enthusiastic, positive, upbeat, and capable of solving problems on the fly.  

Benefits & Perks 

• 401k
• Paid time off
• Health, life, dental, and vision insurance