Assistant General Manager - Four Points

Job Title: Assistant General Manager Location: Four Points by Sheraton Jacksonville Beachfront

Reports to: General Manager

Basic Purpose:

The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations of the hotel to ensure efficient performance, financial success, and exceptional guest satisfaction. This role provides leadership across multiple departments and helps maintain compliance with company policies, brand standards, and operational procedures. The AGM plays a key leadership role in supporting team development, operational consistency, and the overall guest experience.

Organizational Scope:

The Assistant General Manager reports directly to the General Manager and provides operational oversight across several hotel departments, including front office, housekeeping, maintenance, and other assigned areas. This role partners closely with the General Manager to support budgeting, forecasting, revenue initiatives, and operational strategies that align with both short-term performance goals and long-term property success.

Essential Functions:

1. Provide leadership and direction to hotel team members, fostering a culture of accountability, teamwork, and service excellence.

2. Oversee daily operations of front office, housekeeping, maintenance, and related departments to ensure operational and brand standards are consistently met.

3. Serve as Manager-on-Duty when needed, addressing guest concerns, emergencies, and operational issues in the absence of the General Manager.

4. Assist with recruiting, interviewing, hiring, onboarding, training, and developing hotel staff.

5. Support the performance management process, including coaching, documentation, and performance evaluations.

6. Monitor operational and financial performance and assist with budgeting, forecasting, and reporting processes.

7. Identify opportunities to improve operational efficiency, control costs, and enhance revenue performance.

8. Partner with sales and marketing teams to support group and transient business initiatives that improve occupancy and RevPAR performance.

9. Conduct routine property walk-throughs to inspect cleanliness, maintenance, safety, and adherence to brand standards.

10. Monitor guest feedback through surveys, online reviews, and loyalty platforms, implementing service improvements when necessary.

11. Ensure compliance with company policies, franchise standards, safety regulations, and applicable hospitality guidelines.

12. Assist in maintaining staffing schedules to ensure adequate operational coverage while managing labor costs.

13. Support employee development and succession planning by identifying and mentoring high-potential team members.

14. Represent the property in community engagement, tourism, or hospitality-related events as needed.

15. Complete additional duties and special projects as assigned by the General Manager.

Education:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

Experience:

1. Minimum of three years of progressive experience in hotel operations required.

2. Previous supervisory or management experience within the hospitality industry strongly preferred.

3. Experience in full-service or select-service hotel operations preferred.

4. Familiarity with brand standards and franchise compliance requirements.

Skills & Abilities:

1. Strong leadership and supervisory skills with the ability to motivate, coach, and develop team members.

2. Excellent verbal and written communication skills with strong guest-relations abilities.

3. Proficiency in hotel management systems (PMS, POS, RMS) and Microsoft Office applications.

4. Knowledge of hotel performance metrics including ADR, RevPAR, and occupancy.

5. Strong organizational and analytical skills with the ability to interpret financial reports and operational data.

6. Effective problem-solving, conflict resolution, and crisis management abilities.

7. Knowledge of safety, accessibility, and employment regulations as they relate to hotel operations.

8. Ability to work effectively in a fast-paced hospitality environment.

No. of Employees Supervised:

Varies by season; may include team members across front office, housekeeping, maintenance, and other operational departments.

Travel Required:

Minimal travel required; occasional travel may occur for training, brand meetings, or professional development.

Hours Required:

This position requires a flexible schedule based on business demand. Hours may include evenings, weekends, holidays, and peak seasonal periods. Additional hours may be required to support operational needs.

Physical Requirements:

This role requires frequent walking and standing while conducting property inspections and supporting daily operations. The position also requires movement between guest areas, back-of-house spaces, and office environments. The ability to sit and work at a computer for extended periods may also be required. Must be able to lift up to 30 pounds and maintain a flexible schedule to support hotel operations.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.