Secondary Triage Clinician

He aha te tūranga - About the role:   

As part of a new initiative, we have an exciting opportunity for registered healthcare professionals to join our Clinical Hub.

As a Secondary Triage Clinician, you’ll work alongside a talented team of Clinical Support Officers to deliver high-quality, patient-centred care. In this pivotal role, you’ll be responsible for conducting secondary triage and providing timely clinical advice and support via telephone and digital platforms.

This role will be based at our Integrated Operations Centres in Auckland or Christchurch. We currently have opportunities available for both 20 hours per week and 40 hours per week. You’ll work on a rotating roster Monday to Sunday across days, afternoons, and nights.

This is a great opportunity to use your clinical expertise in a dynamic and supportive environment, helping ensure patients receive the right care at the right time.

Key responsibilities:

• Work collaboratively within the Integrated Operations Centre environment to offer clinical advice and guidance to patients, with an overall focus on achieving the best possible outcome for the patient.  
• Conduct secondary triage assessments for patients.
• Utilise evidence-based triage protocols and clinical judgement to determine the urgency and appropriate level of care required. 
• Communicate effectively with patients, relatives and health professionals to assess symptoms, provide health advice, and support self-care when appropriate. 
• Return incidents to dispatch queue with appropriate emergency ambulance response.
• Document clinical interactions accurately and timely in electronic health records or designated triage platforms.