Credit Controller

He aha te tūranga - About the role: 

Credit control in our organisation is inherently complex and sensitive due to the nature of the services we provide. We’re now looking for someone to support our small credit control team on an 8-month fixed term contract basis (until December 2026). This role is less about traditional debt collection and more about empathetic, respectful customer engagement.

You’ll be responsible for following up on outstanding ambulance service charges or other commercial products in a high‑volume environment. Most interactions are completed by phone, supported by written communication or SMS.

This role would suit someone with strong call‑centre or customer service experience, excellent communication skills, and a genuine people-focused approach.

Key Responsibilities

• Maintaining accurate customer credit records including payment histories and accounts status
• Proactively follow up with customers on overdue payments and reduce aged debt
• Escalate unresolved disputes and coordinate with billing, sales or service teams to reach resolution and facilitate payment
• Contributing to credit control process improvements, policies and performance metrics.