Product Manager

He aha te tūranga - About the role:   

We are flexible as to whether this role is located in Christchurch, Auckland or Wellington.

Join us as our Product Manager and help shape the future of Telecare. In this pivotal role, you will identify, develop and scale innovative service offerings that build on our core Medical Alarm solutions, delivering greater value for customers while driving sustainable business growth. Working across operational, digital and customer-facing teams, you will lead service innovation from concept to launch, using customer insights, commercial acumen and data-driven decision making to create solutions that improve outcomes, enhance service delivery and strengthen Telecare's long-term success. 

You’ll also: 

• Identify and evaluate new value-added services that complement Telecare and medical alarm offerings. 

• Develop and maintain an innovation roadmap aligned with Telecare strategy and future service priorities. 

• Build robust business cases using existing market solutions rather than custom-built products. 

• Lead pilot programmes in partnership with Monitoring, Field Representatives, and Customer Services teams. 

• Assess pilot outcomes and make recommendations on national rollout and scalability.