After Hours Team Leader

We are seeking an experienced and hands-on Operations Team Leader – After Hours to support, coach and drive performance within our national after-hours team. This is a fantastic opportunity for a strong people leader who thrives in fast-paced, service-driven environments.

Reporting to the After Hours Operations Manager, you will lead a team of Operations Consultants responsible for workforce allocation and urgent shift bookings across evenings and overnight periods.

You’ll balance people leadership, operational delivery and stakeholder engagement to ensure our healthcare clients receive seamless after-hours support.

Working Pattern!

This role operates on a rotating roster across weekdays and weekends:

• Weekday shifts (8 hours): Start between 1:00pm – 3:00pm
• Weekend shifts: Start at either 7:00am or 3:00pm
• Weekend days: Saturday and Sunday
• Weekdays: Monday plus two additional days of your choice

Once fully trained, team members may be asked to cover Night Duty shifts (10:30pm – 7:30am) on an as-needed basis to support operational requirements.

• Night Duty shifts are not part of the regular roster and only occur to cover staffing gaps.

Day to Day! 

• Lead and coach a high-performing After Hours team
• Keep critical healthcare shifts filled through smart rostering
• Step into escalations and complex bookings when it matters
• Drive performance through QA, 1:1s and real-time support
• Build trusted relationships with clients and internal teams
• Keep inboxes, requests and SLAs running like clockwork
• Support onboarding and lift team capability
• Partner on process improvements and operational growth
• Stay hands-on by jumping on the phones when needed

Let’s talk about you!

We’re looking for a confident, people-focused leader who stays calm under pressure and knows how to lift team performance in a fast-paced environment.

You bring demonstrated experience in a Team Leader or supervisory role, ideally within customer service, call centre, workforce planning or recruitment settings. You’re a capable coach who knows how to manage performance, provide clear feedback and keep teams motivated to hit their goals.

What’s in it for you!

• ⭐ Generous annual leave entitlement of 5 weeks per year
• 🎂 Birthday Leave – your paid day off to celebrate
• 🏥 7% discount on BUPA Private Health Insurance
• 🤝 Join a purpose-led organisation connecting healthcare professionals to meaningful work
• 📈 Opportunity to step into a visible leadership role in a national function

If you’re ready to lead a high-performing after-hours team, we’d love to hear from you.

Apply today or contact Katie Longhurst at [email protected] for a confidential discussion.

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.