Customer Care Coordinator

Are you passionate about making a meaningful difference in the lives of older Australians? We are looking for a proactive and compassionate Customer Care Coordinator to join our dedicated team, supporting clients across our home care case load.

The majority of this work will be delivered remotely, with the possibility to conduct home visits where proximity allows.

You will serve as the primary point of contact for both new and existing home care clients, guiding them through their aged care journey with empathy, professionalism, and expertise. You will be responsible for delivering high-quality, personalised support and ensuring clients’ needs are consistently met throughout your period of care.

Day to Day! 

• Act as the main point of contact for clients, ensuring delivery of exceptional customer service and tailored home care solutions.
• Build and maintain meaningful relationships with clients and their families to understand their goals, preferences, and individual needs.
• Conduct comprehensive assessments and develop personalised care plans that support client independence and wellbeing.
• Ensure that clients and their families feel well supported during times of temporary coverage by this roving CCM role
• Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards.
• Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
• Work closely with internal teams (Support Worker Service Delivery Lead, Recruitment and Rostering) to ensure services are delivered efficiently and meet client expectations.
• Support workforce planning by contributing to the recruitment and matching of suitable care workers.

Lets talk about you! 

You bring strong communication and relationship-building skills with a customer-first approach, and you’re able to quickly build rapport with new clients while adapting to different teams. You are proactive and results-driven, with the ability to meet business targets and deadlines. You have a solid understanding of the Home Care and broader health services environment, experience in a customer-focused service business, strong competency in MS Office and CRM systems, and the ability to work independently while contributing effectively as part of a wider team.

Mandatory Requirements

• A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons.

Why Join HCA?

✨ People-First Culture – We care deeply about our people and live our values
🚀 Fast-Paced Learning – Broaden your skills across multiple teams and projects
💻 Hybrid Work Flexibility – Work from home and the office with great balance
🎉 Extra Leave Benefits – Including a day off for your birthday
 

So come and join us to deliver an outstanding candidate experience throughout the recruitment and onboarding process!

If you have any questions, please contact Katie on [email protected]

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.