IT Service Desk Analyst

This role can be based in one of the following office locations: Sydney CBD, Shellharbour, Melbourne CBD or Adelaide CBD.

We are seeking a motivated and proactive IT Service Desk Analyst (Level 1) to be the first point of contact for IT support across Healthcare Australia. This is more than a technical role – your customer service skills, positive attitude, and proactive approach are just as important as your technical knowledge.

Join us in bringing a new approach to technology and innovation in healthcare by:

• Deliver timely and effective Level 1 support aligned to SLA targets
• Achieve high levels of first contact resolution
• Provide a consistent and professional user experience
• Accurately categorise and prioritise all requests based on the service catalogue
• Contribute to continuous improvement of service desk processes and knowledge

Let’s talk about you!

We are looking for candidates with 1–3 years’ experience in IT support or service desk environments, ideally with exposure to ITIL practices. Strong technical skills in Microsoft 365, Windows OS, and basic networking are required, along with excellent customer service orientation, communication skills, and a problem-solving mindset. You should be able to prioritise tasks, manage your workload effectively, and collaborate well within a team. A relevant IT qualification (Certificate, Diploma, or Degree) or equivalent experience is essential, and an ITIL Foundation certification is a plus. Some travel maybe required to our other site locations within Australia

You’ll bring your passion for technology and be rewarded with:

• Hybrid work arrangement

• 7% discount on BUPA Private Health Insurance

• Extra leave benefits, including a day off for your birthday

• Salary packaging and novated leasing options through SmartGroup

For more questions, feel free to contact [email protected]

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.