Group Director Facility Management
Job Overview
Key Responsibilities
As a Director Group Facility Management, your responsibilities will include:
Lead, support, and develop Facility Management at Group level, ensuring standardized, efficient, and cost-disciplined operations across all countries.
Design and implement FM workflows and digital systems (with Group Digital), ensuring they directly increase productivity and reduce time spent on low-value tasks.
Define, implement, and monitor KPIs that measure efficiency, caretaker productivity, cost per m², ticket turnaround, and first-time fix rates.
Own the FM cost center with full budget accountability, including forecasting, variance analysis, and ongoing cost optimization.
Map and optimize caretaker activities to maximize utilization and ensure the organization gets the absolute most out of its workforce and supply chain in a balanced and sustainable way.
Benchmark performance across countries to identify best practices, gaps, and opportunities for improvement.
Continuously digitalize and automate FM processes, reducing manual work and creating transparent data-driven reporting.
Evaluate insourcing vs outsourcing models and make recommendations to optimize cost, flexibility, and quality.
Partner with and support Country Managers to execute on FM strategies, driving knowledge sharing, consistency, and compliance with group standards.
Develop and implement transparent reporting structures, creating clear dashboards for both operational and financial KPIs at group and country level.
Oversee supplier and vendor management, including defining requirements, and ensuring compliance, efficiency, and cost competitiveness.
Foster reliable processes, routines, and accountability frameworks across all FM teams.
Act as a consultant-style partner within Heimstaden, improving existing ways of working and recommending improvements based on data and benchmarks from best-in-class FM organizations (large landlords, hospitality operators and multi national service providers).
Develop organizational structures that balance in-house teams with external providers, ensuring optimal use of resources.
Foster a culture of collaboration, efficiency, and accountability, ensuring all FM staff — from caretakers to managers — focus on balancing quality service with great value for owners