Front of House

About the role

We’re now looking for a Customer Care Specialist – Front of House (Day) to be the face of our Edinburgh property and play a key role in delivering a great living experience for our residents, and supporting day-to-day operations.

As the first point of contact in the building, you’ll create a warm and professional environment for residents, visitors, and contractors. You’ll combine customer service, practical problem-solving, and day-to-day operational support to ensure everything runs smoothly.

Working hours are 7am to 7pm on a four-on, four-off rolling rota, covering Monday to Sunday. This includes regular weekend shifts and bank holidays as part of the standard working pattern.

This is a varied, hands-on role where no two days are the same. You’ll balance front desk responsibilities with building checks, resident support, maintenance tasks, and coordination of services.

Key Responsibilities

This is a hands-on, operational role that goes beyond traditional front-of-house duties, with responsibility for maintaining building standards, acting as the first point of response on shift, and serving as the eyes and ears of the building. A more detailed job description will be shared.

• Welcome and support residents, visitors, and contractors, ensuring a positive experience at all times
• Handle resident enquiries, requests, and complaints in a professional and timely manner
• Manage parcels and deliveries securely and efficiently
• Carry out regular building and safety checks, ensuring everything is in good working order
• Monitor CCTV and control access to maintain a safe environment
• Support basic maintenance tasks and respond to issues proactively
• Coordinate access for repairs, services, and deliveries
• Maintain accurate records and ensure smooth handovers between shifts
• Support viewings, inspections, and community activities when needed
• Along with more tasks as needed in this dynamic environment!