Global Digital Experience Strategist (Maternity Leave Cover)

Anticipated Contract End Date/Length: Maternity leave contract, running until June 12, 2026.
Work Set Up: Remote (EST/CST time zones preferred)

Our client in the global professional services industry is looking for a Global Digital Experience Strategist to fill a maternity leave cover contract. The successful candidate will be responsible for designing innovative, seamless and intelligent digital client experience strategies to help the organization stand out and become fit for the future in a constantly changing world. The role will support a client-centric strategy through leadership of change management activities to drive a global digital transformation, align stakeholders and scale new capabilities.

• Drive client-first experience strategies on ambitious and complex digital transformation programs and projects by partnering with leadership, marketing, and business teams.
• Apply both macro and micro perspectives to interpret insights and develop forward-thinking solutions that address client needs through digital transformation.
• Co-create with multi-disciplinary teams to design research deliverables such as user journeys, storyboards, low- and high-fidelity prototypes, and personas that bring the digital vision to life.
• Develop and facilitate experience workshops for ideation, prioritization, co-creation, experience strategy, and innovation.
• Articulate omnichannel experience orchestration and personalization across web, mobile, email, social, events, and CRM, and design personalization strategies using first-party data, consent, and identity best practices.
• Communicate complex concepts clearly and simply to diverse audiences.
• Navigate and balance differing priorities across the global network to build alignment and support a one-firm mindset.
• Lead end-to-end change management for new platforms and processes, including stakeholder mapping, impact assessments, change networks, and adoption plans.
• Develop training materials, enablement toolkits, playbooks, knowledge bases, and self-serve resources.
• Partner with territory marketing and business teams to localize change plans and support phased onboarding.