UX Copywriter & AI Conversation Designer
Contract Mid-Senior LevelJob Overview
Anticipated Contract End Date/Length: December 2026
Work Set Up: Hybrid
Our client in the global professional services industry is looking for a UX Copywriter & AI Conversation Designer to shape exceptional digital product experiences through impactful language and interaction design. The role combines UX writing, content strategy, and AI-driven communication, crafting microcopy, conversation flows, and content frameworks that guide, reassure, and delight users at every touchpoint. This position suits a creative professional who understands user behaviour, designs content that feels intuitive and human, and leverages generative AI tools to deliver precise, context-aware interactions.
UX Writing & Microcopy
- Write clear, concise, and human-centred copy for product interfaces, including buttons, menus, onboarding flows, and error messages.
- Maintain a consistent brand voice while adapting tone to context and user needs.
- Simplify complex ideas into intuitive, user-friendly language.
Content Strategy
- Develop content guidelines, tone-of-voice standards, and editorial frameworks that scale across multiple products.
- Collaborate with designers, developers, and product managers to integrate content into the design process.
- Use research, analytics, and user testing insights to make data-informed content decisions.
AI Prompt Engineering
- Write, test, and refine prompts for AI-powered features to ensure accurate, relevant, and brand-aligned responses.
- Map and optimise conversational flows for chatbots, virtual assistants, and other AI-driven interactions.
- Explore and apply emerging generative AI capabilities to enhance user experience.
Research & Iteration
- Conduct content audits and usability reviews to identify areas for improvement.
- Use insights from QA cycles, A/B tests, and live user sessions to refine copy and conversational design.
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