Contract Demand Lead

Anticipated Contract End Date/Length: September 12, 2026
Work set up: Hybrid (on site during training period, then 2 days per week in office) - BPSS Clearance required

Our client in the Information Technology and Services industry is looking for a Contract Demand Lead to join a busy and fast-paced Demand Management function. This pivotal role supports the management of client cost requests, ensuring high-quality responses are delivered within agreed Service Level Agreements and contractual measures. The position requires a PMO-type skillset or strong service experience, with a focus on governance, financial insights, stakeholder management, and process compliance. Full training and ongoing support will be provided.

What you will do:

• Own the end-to-end management of client cost requests from receipt to response.
• Collaborate with portfolio teams, development teams, specialists, and Demand Management colleagues to produce high-quality responses within client deadlines.
• Capture and maintain a strong audit trail of data from request receipt through response issuance to support management information and ensure process compliance.
• Ensure appropriate quality standards and approvals are in place before issuing responses to the client.
• Act as a subject matter expert for the Demand Management process and resolve process-related queries.
• Support governance, reporting, and project support activities aligned with contractual measures.
• Monitor deadlines and Service Level Agreements to avoid service penalties.
• Facilitate stand-up meetings where required and oversee response progress to ensure delivery remains on schedule.
• Contribute to continuous improvement initiatives within the wider team.
• Provide flexible coverage for colleagues and, where necessary, extend working hours to meet same-day response requirements.