Glint Specialist

Anticipated Contract End Date/Length: December 31, 2026
Work set up: Hybrid
Clearance required: BPSS

Our client in the Information Technology and Services industry is looking for a Glint Specialist to configure, manage, and optimise the employee engagement listening experience within the Glint platform. This role holds end-to-end ownership of survey templates, scheduling, run-rules, action-planning workflows, and manager dashboard enablement. The position ensures all listening programmes follow consistent governance, deliver actionable insights, and align with broader business and HR objectives while supporting a data-driven engagement strategy.

What you will do:

• Design, configure, and maintain Glint survey templates aligned with organisational listening strategies including engagement, pulse, onboarding, and exit surveys.
• Customise survey questions, scales, display logic, translations, and branding elements to ensure clarity and consistency.
• Validate survey design with business stakeholders, HRBP teams, and People Analytics partners.
• Manage end-to-end scheduling, launch coordination, and automation of survey cycles.
• Configure run-rules including eligibility criteria, sampling logic, hierarchy mappings, reminders, and cut-off rules.
• Monitor survey progress and troubleshoot operational issues to maintain high participation rates.
• Configure and maintain manager dashboards to deliver meaningful insights across all leadership levels.
• Set up thresholds, heatmaps, team views, filters, action-planning modules, and reporting permissions.
• Define dashboard structures aligned to organisational hierarchies.
• Ensure all configurations adhere to governance, confidentiality, and compliance standards.
• Maintain auditable configuration processes including versioning, approvals, and documentation.
• Collaborate with InfoSec and data governance teams to ensure appropriate access controls and data policies.
• Validate survey metadata, hierarchies, and population files prior to launch.
• Troubleshoot data inconsistencies including hierarchy mismatches and segmentation issues.
• Collaborate with data engineering teams to prepare data for analytics and platform ingestion.
• Act as primary liaison between HR, People Analytics teams, stakeholders, and platform teams.
• Provide guidance to HRBPs, managers, and business leaders on interpreting and using insights.
• Support change management activities including communications, training, and user enablement.
• Analyse survey outcomes and recommend improvements to listening strategies and configurations.
• Stay current with platform updates and recommend enhancements to optimise programmes.