User Researcher

Anticipated Contract End Date/Length: July 17, 2026
Work Set Up: Hybrid (travel to client sites 4–5 times per month; on-site work required for classified activities)
Clearance required: DV - Sole UK

Our client in the Information Technology and Services industry is looking for a User Researcher to lead research activities within a highly classified public sector programme. This role focuses on understanding user needs, workflows, and challenges within a secure MOD environment, supporting the transition from existing services to a higher classification level. The position requires adaptability, strong stakeholder engagement, and the ability to conduct meaningful research within constrained and highly regulated environments.

What you will do:

• Plan and conduct user research within classified environments, adapting methods to security constraints.
• Engage senior military and civilian stakeholders to understand user needs, workflows, and pain points.
• Develop and maintain user personas, journey maps, and process maps reflecting the user population.
• Produce business change assessments outlining impacts of transitioning between service classifications.
• Identify training needs, onboarding requirements, and logistical considerations for users.
• Define and document IMPEX processes for data and user movement within secure environments.
• Identify onboarding authorities, permissions, and access requirements.
• Contribute to service design by incorporating user insights into service models and support frameworks.
• Collaborate with project and security leads to align user needs with governance and accreditation requirements.
• Document research findings in approved formats and secure environments.
• Translate research insights into actionable recommendations for programme delivery.