Tech Operations Specialist

Employment Type: Permanent
Work Set Up: Remote (Work from home with occasional in-person collaboration)

Our client, a fast-growing technology and systems consultancy that helps businesses streamline their operations through smart system configuration, automation, and integration, is looking for a Tech Operations Specialist to support system operations, data workflows, and integrations across client environments. This role sits at the centre of operations, ensuring client systems run smoothly, senior technical teams remain unblocked, and external partners stay aligned. The ideal candidate brings hands-on technical experience, a strong interest in APIs and data workflows, and the ability to operate in a fast-paced, evolving environment while supporting both internal teams and external stakeholders.

What you will do:

• Serve as the first point of contact for workflow failures and technical support queries.
• Monitor data flow logs, workflow reports, and support boards daily.
• Troubleshoot and resolve known technical issues using documented SOPs.
• Escalate complex issues to senior technical team members where required.
• Coordinate with external Developers and technology partners on active integration projects.
• Track project progress, follow up on outstanding items, and flag blockers.
• Create and maintain SOPs, technical documentation, and internal knowledge resources.
• Review API documentation, map data fields, and assist with technical investigations.
• Support internal integration and automation projects.
• Assist with maintaining and improving internal tools and workflows.