Test Assurance Lead

Anticipated Contract End Date/Length: December 18, 2026
Work Set Up: Hybrid (2–3 days onsite)
Clearance Required: BPSS Eligibility Required

Our client in the Information Technology and Services industry is looking for a Test Assurance Lead to provide independent quality assurance oversight for a large-scale Contact Centre migration programme. This role will be responsible for governing testing activities, reviewing vendor testing approaches, assessing risks and quality concerns, and ensuring that all testing phases are completed successfully and in accordance with defined quality standards. The successful candidate will act as a key liaison between business stakeholders, vendors, technical teams, and programme leadership to drive testing governance, quality assurance, and delivery readiness throughout the migration lifecycle.

Responsibilities

• Provide independent quality assurance oversight for the Contact Centre migration programme.
• Review and challenge vendor test strategies, plans, schedules, methodologies, and coverage.
• Ensure appropriate testing is conducted across regression testing, network configuration validation, disaster recovery validation, backup validation, call recording validation, integration testing, rollback testing, recovery testing, and end-to-end business process validation.
• Assess testing risks, coverage gaps, quality concerns, and programme readiness.
• Recommend mitigation strategies and quality improvements to programme leadership.
• Establish and maintain test entry criteria, exit criteria, quality gates, and sign-off standards.
• Define and baseline test packs, test scenarios, and traceability matrices.
• Validate testing evidence, completion reporting, and overall testing quality.
• Monitor defect lifecycles and enforce Priority 1 and Priority 2 zero-tolerance governance standards.
• Facilitate defect triage sessions, quality reviews, governance meetings, and stakeholder discussions.
• Collaborate with business users, technical teams, vendors, programme leadership, and client stakeholders.
• Provide assurance reporting, programme status updates, risk assessments, and escalation management.
• Ensure business sign-offs, test completion certifications, and deployment readiness approvals are obtained.
• Govern and support Image Build Validation, Technical Validation, Test Readiness Quality Gates, User Acceptance Testing, Defect Management, Exit Approval Governance, and Programme Closure activities.
• Capture lessons learned and contribute to continuous improvement initiatives following programme completion.