Expert Engagement Lead

Anticipated Contract Length: 7 months
Work Setup: In-Office

Our client in the global professional services industry is looking for an Expert Engagement Lead to support the development of an innovative AI-powered platform that connects human expertise with intelligent technology. This role is responsible for owning the end-to-end expert experience, ensuring subject matter experts are effectively sourced, onboarded, supported, and engaged throughout their lifecycle. The successful candidate will play a key role in maintaining high-quality knowledge collection, facilitating expert participation, and driving operational excellence to ensure the platform delivers meaningful, expert-driven insights.

What you will do:

• Own the end-to-end expert engagement lifecycle, from sourcing and onboarding through ongoing engagement, support, and retention.
• Serve as the primary point of contact for experts across all stages of participation.
• Lead expert onboarding by introducing the program, gathering required information, setting expectations, and delivering training.
• Build trusted, long-term relationships that encourage active participation and continued contribution.
• Respond to expert inquiries and resolve platform-related issues in a timely and professional manner.
• Identify recurring challenges and implement solutions to improve the expert experience.
• Conduct regular follow-ups to maintain engagement and strengthen expert relationships.
• Prepare structured briefing materials that provide interview context, focus areas, and relevant expert background.
• Identify opportunities for additional context or follow-up sessions to improve knowledge quality.
• Coordinate communication between experts and interviewers to ensure productive and well-prepared sessions.
• Assist experts with scheduling tools and confirm interview availability.
• Monitor interview pipelines and proactively resolve scheduling bottlenecks or delays.
• Track knowledge collection progress across focus areas and identify knowledge gaps requiring additional coverage.
• Report knowledge collection status and provide visibility into progress and outstanding needs.
• Recommend new expert profiles that align with evolving knowledge requirements.
• Coordinate expert onboarding into the knowledge management system to support quality and coverage objectives.
• Manage expert engagement campaigns, including communications, engagement touchpoints, and user acceptance testing (UAT) coordination.
• Monitor participation trends, engagement levels, and drop-off points, providing actionable insights to stakeholders.
• Identify opportunities to streamline processes, reduce friction, and continuously improve the expert experience.
• Collaborate with cross-functional teams to support the ongoing success and growth of the AI-powered platform.