SaaS Monitoring Engineer

Anticipated Contract End Date/Length: December 18, 2026
Work Set Up: Hybrid (60% Office - 40% Home)
Clearance Required: BPSS Eligibility Required

Our client in the Information Technology and Services industry is looking for a SaaS Monitoring Engineer to join a growing cloud operations team. This role is responsible for designing, implementing, and maintaining monitoring solutions that ensure the health, performance, availability, and reliability of Software-as-a-Service (SaaS) platforms. The successful candidate will play a key role in proactive issue detection, operational excellence, incident management, and observability initiatives, while developing centralized monitoring dashboards that provide real-time visibility into service health and performance across distributed cloud environments.

Responsibilities:

• Design, implement, and maintain monitoring frameworks for SaaS applications and cloud infrastructure.
• Monitor system health, availability, latency, error rates, resource utilization, and overall platform performance across distributed environments.
• Enhance observability through the implementation and optimization of logs, metrics, and traces using modern monitoring platforms.
• Develop and maintain a centralized console dashboard that provides a real-time view of SaaS service health and operational metrics.
• Configure dashboard views to deliver actionable insights on service uptime, API performance, incident alerts, dependency status, and business-critical metrics.
• Integrate data from multiple monitoring and operational sources into unified visualization platforms.
• Optimize dashboard usability and reporting capabilities for engineering, operations, and leadership stakeholders.
• Establish intelligent alerting mechanisms to detect anomalies, performance degradation, and service disruptions.
• Investigate incidents, identify root causes, and implement corrective and preventive measures.
• Collaborate with DevOps and engineering teams during incident response activities and post-incident reviews.
• Automate monitoring processes, alert escalation workflows, and operational response procedures.
• Refine alert thresholds and monitoring configurations to reduce noise and improve signal accuracy.
• Implement predictive monitoring techniques to proactively identify potential service issues and outages.
• Partner with software engineering, DevOps, and product teams to incorporate monitoring requirements throughout the development lifecycle.
• Analyze SaaS performance trends and provide reporting on operational risks and service reliability.
• Document monitoring strategies, configurations, standards, and best practices.