Software Engineering - Application Support Engineer

Anticipated Contract End Date/Length: 3 months contract (with a potential to extend)
Work set up: Hybrid (3 days per week in office)

Our client in the global professional services industry is looking for a Software Engineering - Application Support Engineer to manage ongoing application support and system stability for core workforce platforms.

What you will do:

• Analyze, troubleshoot, and resolve WFS incidents and service requests within SLA timelines.
• Support business users on workforce scheduling, time, and attendance queries.
• Execute configuration changes and enhancements within defined thresholds, including impact analysis, effort estimation, and testing.
• Provide functional and technical support across core WFS capabilities, including workforce scheduling, time and attendance, reporting, and configuration/scripting.
• Monitor system performance, integrations, and interfaces.
• Identify recurring issues and structural improvement opportunities.
• Perform functional and integration testing while supporting release and deployment activities.
• Engage with third-party vendors (such as ADP/WFS) and collaborate with SAP AMS teams and business stakeholders.
• Contribute to documentation, automation initiatives, and ongoing knowledge transfer activities.
• Deliver all support services strictly within agreed SLAs to maintain system stability and minimize business disruption.
• Ensure full compliance with Sasol AMS governance and operational processes.
• Drive the continuous improvement and automation of support activities to optimize the shared capacity model.