Security Consultant

Help AG is looking for an experienced F5 Security Consultant who will be responsible for delivering high-quality technical support and security services to Help AG’s enterprise customers. This role manages and resolves customer support requests with precision, professionalism, and a strong customer-centric approach.

The consultant will handle support cases via email, phone, and ticketing systems, adhering to Help AG’s support workflows, escalation standards, and service quality expectations. The role requires deep expertise in F5 technologies, strong troubleshooting capabilities, and the ability to operate in complex, high-availability environments. Technical excellence, customer satisfaction, and service quality are key success factors.