Engagement Manager

HIKE2 is an advisory and innovation partner helping organizations design and build what’s next.

We work with complex and regulated industries, including law firms, financial services, insurance, professional services, and high-growth SaaS companies, to modernize operating models and embed data, automation, and AI into the core of how work gets done.

Our clients aren’t just upgrading technology. They are rethinking workflows, activating governed AI, and designing environments where humans and intelligent systems work side by side.

We believe meaningful transformation happens when strategy, data, design, and engineering move together. Siloed initiatives don’t scale. Real progress requires clarity of vision, strong data foundations, responsible governance, and disciplined execution.

Our teams bring deep industry expertise, human-centered design, and advanced data and cloud capabilities to architect secure, scalable solutions built for real-world complexity. From modern data platforms to AI-enabled workflows and enterprise automation, we help organizations move from experimentation to measurable impact.

We thrive in change and move from blank slate to working systems. We care deeply about outcomes, trust, and building long-term partnerships.

We don’t just implement technology. We help design the future of work.

The Engagement Manager is a senior-level client leader responsible for ensuring the overall success, quality, and growth of HIKE2 client engagements. This role requires a unique blend of strategic advisory skills, delivery leadership, and business development expertise.

In this role, you will operate at both the executive and program levels — building trust, guiding vision, and translating complex capabilities into measurable business value. You will oversee delivery across diverse methodologies, ensure every engagement meets client expectations, and drive the growth and expansion of each account relationship.

HIKE2’s portfolio spans AI & Innovation, Data & Analytics, Advisory, and Cloud Solutions practices. The Engagement Manager will help clients harness these capabilities to accelerate digital transformation, modernize operations, and deliver measurable business outcomes. This includes guiding organizations through the adoption of emerging technologies well as improvements to processes, customer experiences, and organizational effectiveness.

This position is ideal for a seasoned professional with a proven record of leading transformative technology initiatives, fostering deep client relationships, and driving both business and delivery excellence in a consulting environment. There are several key areas to this role:

Client Relationship and Advisory:

• Serve as the strategic advisor and primary relationship owner for assigned accounts.

• Build and maintain trusted relationships with client executives, senior stakeholders, and delivery teams.

• Translate business and technical strategies — including AI-enabled, Data & Analytics and Cloud solutions — into clear, actionable business value propositions.

• Lead the strategy-to-delivery handoff from Advisory engagements, shaping clear projects, success metrics, and mobilization plans from strategic recommendations.

• Advise clients on how emerging technologies can be integrated into their operations to improve efficiency, innovation, and customer outcomes.

• Anticipate client needs, proactively surface opportunities, and lead conversations that shape long-term partnerships.
  

Delivery Oversight and Quality:

• Provide executive-level oversight for multiple engagements, ensuring scope, quality, and timelines are met or exceeded.

• Partner with Delivery Leads, Project Managers, and Technical Architects to resolve risks, remove roadblocks, and ensure exceptional outcomes.

• Collaborate with internal teams to align staffing and resource planning, ensuring the right capabilities are in place to meet delivery and account growth objectives.

• Monitor project financials and partner with leadership to improve margins, utilization, and delivery efficiency.

• Propose delivery workstreams from Advisory engagements (roadmaps, current/future state, value cases).

• Maintain a holistic view of account health, delivery performance, and client satisfaction.
  

Business Development and Solutioning:

• Collaboration with Advisory, AI & Innovation, Data & Analytics, and Cloud Solutions practice leads to design solution approaches that meet client’s strategic goals and define how impact will be measured.

• Contribute to proposals, executive presentations, and statements of work.

• Accountable for Bookings and Pipeline Targets

• Convert Advisory findings into proposals including scope, estimates, and business value.

• Leverage deep understanding of HIKE2’s practices — AI & Innovation, Data & Analytics, and Cloud Solutions — to design innovative, client-specific solutions.

Internal Collaboration and Leadership:

• Champion and lead the account review / roadmapping process that aligns sales, delivery, partnerships, and marketing around shared client objectives.  

• Share client insights to inform go-to-market strategies.

• Mentor and coach internal team members on executive communication, delivery excellence, and consultative engagement.