Front Office Duty Manager

About The Role - Te mahi

We are looking for an enthusiastic Duty Manager who knows how to get the best out of their team and leads from the front by setting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career.

At Sudima Hotels, we ensure our guests make the most of their day. We have one passion, you! We care, we do the right thing, and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day interactions, however great or small.

Based at Sudima Christchurch City, this role is permanent full-time with a guaranteed minimum of 30 hours per week. The pay rate is $28 per hour.

Responsibilities | Ngā haepapa

• Manage Front Office Operations including rostering.
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
• Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Obtain maximum occupancy and average rate.
• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
• Valet parking.
• Lead emergency procedures to ensure the safety of all guests, possessions, property and team members.
• Manage the appearance, standards, and performance of the Front Office team with an emphasis on training and team work.
• Ensure team members have up-to-date knowledge of all room categories and amenities.
• Ensure staffing levels cover business demands.
• Train and develop the Front Office team.
• Ensure communication meetings are conducted and post-meeting minutes are generated
• Conduct weekly operations team meetings to discuss routine operational matters, sales target, guest feedback, and action taken for service recovery
• Comply with the Sale and Supply of Alcohol Act 2012 and amendments, Smokefree Environments Act 1990, and Gambling Act 2003 - New Zealand Legislation.
• Comply with the terms and conditions of the premises liquor and gaming licence/s
• Ensure all staff are aware of their obligations pursuant to the Sale and Supply of Alcohol 2012 and the company's liquor licence
• Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa

Requirements

About You | Ko Koe Tēnei

• NZQF Diploma (ANZSCO Skill Level 2).
• OR At least three years of relevant experience may substitute for the qualification.
• Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
• Strong communication skills – both written and verbal
• Leadership skills
• Excellent time management abilities
• Strong awareness of health and safety and reporting, including Chief Fire Warden experience
• IT literate with the ability to spot errors.
• Shiji PMS experience
• Current General Managers Certificate is essential.
• Valid First Aid Certificate
• Full New Zealand Drivers Licence
• Second language preferred
• Flexibility to work outside normal hours as required. (Which may include early morning starts, late finishes, weekends and public holidays). Can work on a rotating roster.

Benefits

We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty, staff parking and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do.   As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou | We care

Ka mahi tahi tātou | We work together

Ka whai tātou i te tika | We do the right thing