Sr. Director, Project Services

The Senior Director, Project Services is a leadership role responsible for the strategic and operational oversight of Project Services organization. This role owns the Project Management discipline end-to-end, including people leadership, delivery standards, performance management, and capability development for all Project Managers. 

Reporting into the VP, Delivery Excellence & Operations, the Senior Director leads multiple Directors of Project Services, each responsible for a defined team of Project Managers. Through these leaders, the Senior Director ensures consistent, high-quality project delivery outcomes, strong customer satisfaction, and a scalable, sustainable Project Management practice. 

This role plays a critical part in advancing delivery excellence by driving consistency in methodology and execution, developing Project Management talent, and fostering a culture of accountability, continuous improvement, and client-centric delivery. 

Key Responsibilities 

People & Leadership 

• Provide strategic leadership for the Project Management team, with accountability for performance, engagement, development, and retention. 

• Lead, coach, and empower the Directors of Project Services, ensuring strong people leadership, clear accountability, and consistent management practices across all Project Managers. 

• Ensure effective career development planning, performance management, succession planning, and role clarity for Project Managers at all levels. 

• Partner with Human Resources to support effective hiring, onboarding, performance feedback, recognition, and corrective action where required. 

• Champion Hitachi Core Values to build a high-performing Project Services organization. 

• Own and oversee the mid-year and annual performance management process for Project Services. 

Delivery Excellence & Governance 

• Establish and maintain project management standards and best practices to ensure predictable, high-quality delivery outcomes. 

• Ensure consistent application of delivery methodologies, controls, and reporting across the project portfolio. 

• Drive a strong customer-first mindset across the PM community through coaching, mentoring, and feedback via the Directors. 

• Provide senior oversight and escalation support for at-risk or complex projects, ensuring timely intervention and recovery. 

• Work closely with the Governance team to ensure compliance within the defined parameters and drive timely execution for action required by the Project Services team. 

• Partner closely with Delivery Go-to-Market, the Domain, and Sales to align Project Services with broader delivery and business objectives. 

Workforce Planning & Resourcing 

• Partner with the Americas Resourcing Group to support centralized staffing, utilization management, and capacity planning for Project Managers. 

• Collaborate with GDC Global Development Centre and regional leaders to optimize staffing models and ensure the right PM capabilities are aligned to project demand. 

• Ensure appropriate workforce planning to balance utilization, employee well-being, and delivery quality. 

Performance Management & Reporting 

• Track key metrics for Project Services, including utilization, project health and delivery performance. 

• Hold Team accountable for driving action on key metrics, PM performance, upskilling, certifications, and development goals. 

• Own Project Services performance reporting, including regular Rhythm of the Business (ROB) reporting. 

• Use data-driven insights to identify trends, risks, and improvement opportunities across the project portfolio. 

Strategic Contribution 

• Lead and contribute to initiatives that advance delivery excellence, operational maturity, and scalability of the Project Services function. 

• Act as a thought leader for Project Management within the organization, continuously improving tools, processes, and ways of working. 

• Support organizational change initiatives related to delivery transformation, growth, and innovation.