Area Supervisor

The Role:

An exciting opportunity has arisen for an experienced and motivated individual (minimum Level 3 NVQ in Health & Social Care or equivalent) to join our growing team as an Area Care Supervisor at our Church Stretton office.

This primarily office-based role offers the opportunity to take the next step in your career into a leadership and supervisory position. You will play a vital role in ensuring clients receive high-quality, person-centred care while supporting, mentoring and developing our Care Professionals to deliver services in line with regulatory, company and franchise standards.

You will oversee a team of Care Professionals, monitor service quality, maintain compliance, and contribute to the smooth and effective operation of care delivery within the community. The role includes participation in an out-of-hours/on-call rota on a structured basis.

Key Responsibilities

• Supervise and lead a team of Care Professionals, providing guidance, training, support and mentorship
• Conduct client quality assurance visits and regular home visits to assess care needs and service quality
• Complete service reviews, care plan reviews and updates, ensuring accurate digital care documentation
• Create and coordinate care plans tailored to individual client requirements
• Conduct client and Care Professional introductions
• Carry out staff supervisions, competency assessments and support visits
• Monitor and evaluate Care Professional performance, providing feedback and implementing improvement plans where required
• Maintain accurate client and staff records using care management systems
• Ensure compliance with company policies, safeguarding requirements, medication management standards and industry regulations
• Collaborate with clients, families and healthcare professionals to ensure effective care coordination
• Address and resolve client and Care Professional concerns in a timely and compassionate manner
• Participate in the out-of-hours/on-call rota
• Carry out any additional duties necessary for the successful operation of the business