Constituency Assistant

The office of Member of Parliament Brad Vis is currently looking to staff the position of Constituency Assistant starting on January 5, 2026. This position is a key frontline position and often acts as a first point of contact for constituents and stakeholders. The Constituency Assistant reports to the Director of Parliamentary Affairs, maintains a high degree of professionalism and will be responsible for the duties below.

Duties:

• Serves as the first point of contact for constituents on all issues and incoming casework (e.g., immigration, Canada Revenue Agency, Old Age Security), providing information, advice, and support in person, by phone, and in writing.
• Communicates with government departments and agencies on behalf of constituents to gather information, follow up on national programs, and seek resolutions to individual cases, ensuring timely updates and communication throughout the process.
• Manages all case files with sensitivity, confidentiality, and attention to deadlines, maintaining a high standard of service and professionalism.
• Develops and maintains effective systems to track constituent requests, monitor progress, and manage file distribution within the office.
• Responds to constituent emails, letters, and phone calls related to casework in a clear, respectful, and timely manner.
• Assistance in other areas of the office may be reasonably needed beyond this list. Flexibility is required.
• Occasional long hours and some weekends as required.