Business Application Support Officer

The House of Commons’ Procedural Services is currently looking to create a pool of candidates for anticipatory staffing of the Business Application Support Officer.

About the Role:

As part of this team, you will be responsible to provide functional first-line desktop, information management and application support to users working with Procedural Services business systems. This includes identifying, analyzing, troubleshooting and resolving problems with business applications, as well as offering training and coaching to Procedural Services’ staff and related groups. Responsibilities also include managing software, hardware and access permissions to the network. The Business Application Support Officer also participates in the planning, development, testing and deployment of new hardware/software, applications, initiatives, and defect fixes and enhancements.

Top Reasons to Join the Parliamentary Information team:

As the first point of contact, our dynamic and people-driven team supports our Procedural Services colleagues throughout the lifecycle of employment providing equipment for new hires, equipment refreshes to enable colleagues to get the most out of their applications. By joining our team, you will have the opportunity to provide real-time technical support in a high-profile environment and ensuring that parliamentary proceedings are not interrupted. The work directly supports the functioning of Canada's democratic processes, making it both meaningful and impactful.

• Training and development opportunities.
• Work-life balance /35-hour workweek
• 4 weeks’ vacation (minimum)