Market Development Representative (Inbound)

About the Role:

We’re looking for a Market Development Representative (Inbound) to join our fast-paced Sales team at Programmers Force. The ideal candidate will be responsible for managing inbound leads, identifying qualified opportunities, and ensuring smooth handoff to the Sales Executives.

You’ll play a critical role in engaging prospects, understanding their business needs, and helping them explore our advanced identity verification and compliance solutions.

Key Responsibilities:

• Manage and qualify inbound leads via email, live chat, and calls.
• Understand customer requirements, pain points, and potential fit.
• Nurture prospects through personalized follow-ups and consistent communication.
• Schedule product demos and coordinate with the Sales team for further discussions.
• Maintain accurate lead information and activity logs in the CRM.
• Collaborate with Sales and Marketing teams to optimize lead management processes.
• Meet and exceed targets related to lead conversion, response time, and engagement quality.
• Stay up-to-date with industry trends, competitors, and product developments.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 1–2 years of experience in inbound sales, SDR/MDR, or lead qualification (B2B preferred).
• Excellent written and verbal English communication skills.
• Strong analytical, listening, and interpersonal skills.
• Familiarity with CRM tools (HubSpot, Salesforce, or similar).
• Ability to manage multiple leads simultaneously and prioritize effectively.
• Understanding of SaaS or technology-based solutions will be a plus.