Customer Success Representative

As the key point of contact for customers, you’ll guide them through onboarding, provide ongoing support, and ensure they’re getting maximum value from HALO’s solutions. This is a relationship-focused role where no two days are the same - combining customer support, problem-solving, coordination, and proactive engagement.

You’ll work closely with customers and internal teams across Sales, Operations, and Engineering to deliver a seamless experience from implementation through to ongoing support.  Key responsibilities include:

• Managing customer onboarding and implementation processes
• Providing timely support across phone, email, and other communication channels
• Troubleshooting issues and coordinating solutions with internal teams
• Building strong long-term customer relationships
• Identifying opportunities to promote additional products and services where appropriate
• Ensuring customers feel supported, informed, and confident using HALO’s technology