Workspace Experience Manager (Full Time) - Anzac Square

Create exceptional experiences. Lead with purpose. Build a team that thrives.

We’re looking for a passionate and experienced Workspace Experience Manager (Full Time) to lead operations of a clubhouse in central Brisbane City (Hub Anzac Square). You’ll be responsible for ensuring our workspaces deliver 5-star hospitality experiences while running efficiently day to day. From member engagement to operations, team leadership, and financial performance, you’ll be at the centre of it all.

This is a leadership role where you’ll foster a vibrant, connected community, drive operational excellence, and guide your team to consistently deliver standout service. Your role will be instrumental in creating spaces people love to work in.

What your day-to-day will look like (but not limited to!):

• Lead daily operations, including workspace, café, serviced meeting spaces, and events.
• Manage and mentor your team, creating a culture of collaboration, feedback, and personal growth.
• Be the key point of contact for members — from onboarding and relationship management to resolving concerns and celebrating wins.
• Collaborate with the Customer Experience team to deliver engaging events and community experiences.
• Track retention and occupancy metrics, lead renewal conversations, and support the sales team with workspace tours.
• Own clubhouse P&Ls, manage budgets, and ensure operational efficiency.
• Coordinate with landlords, building management, and contractors to maintain building standards.
• Oversee OHS and risk practices to ensure a safe and welcoming workplace.
• Support Hub’s B Corp and Carbon Neutral impact initiatives through on-site leadership and participation.