Application Support Engineer
Job Overview
For over half a decade, Hudson Manpower has been a trusted partner in delivering specialized talent and technology solutions across IT, Energy, and Engineering industries worldwide. We work closely with startups, mid-sized firms, and Fortune 500 clients to support their digital transformation journeys. Our teams are empowered to bring fresh ideas, shape innovative solutions, and drive meaningful impact for our clients. If you're looking to grow in an environment where your expertise is valued and your voice matters, then Hudson Manpower is the place for you. Join us and collaborate with forward thinking professionals who are passionate about building the future of work.
Key Responsibilities
Serve as the primary escalation point for Level 2 incidents involving Java Spring and Ruby on Rails web services.
Conduct detailed root cause analysis (RCA) and partner with development teams to deploy long-term resolutions.
Manage application monitoring, event management, and alert optimization using Splunk, Dynatrace, CloudWatch, and other APM tools.
Support REST APIs, AWS Aurora databases, and containerized microservices (ECS, Fargate).
Proactively monitor production health metrics, automate recovery scripts, and implement preventive measures.
Collaborate with DevOps to enhance CI/CD deployment pipelines and infrastructure resilience.
Maintain and enhance documentation, playbooks, and runbooks for support consistency.
Participate in a 24x7 on-call rotation, prioritizing swift restoration of critical payment services.
Mentor junior engineers and offshore support staff, promoting a culture of continuous improvement and accountability.