Coordinator Kerbside Services

• Permanent, Full Time
• $126,861.28 per annum plus Superannuation and Vehicle allowance.
• Join the Waste and Sustainability team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

As Coordinator Kerbside Services, you will play a pivotal role in ensuring the safe, effective, and efficient delivery of these services to the Hume community.

What you’ll be doing:

• Provide effective leadership and management of the Kerbside Services unit, to engage and motivate employees to demonstrate organisational values aligned behaviour, and to optimally achieve service standards.
• Develop leadership skills within the unit, maximising the contribution of the supervisor, team leaders and employees.
• Coordinate, lead and maximise the performance of the Kerbside Services unit by participating in in the induction, recruitment, performance management and training (internal and external) of employees.
• Encourage a safety-centric culture across the Kerbside Services unit, ensuring employees are aware of and comply with all relevant Occupational Health and Safety legislation, policies and procedures.
• Coordinate, develop and oversee the services delivered by the Kerbside Services unit, including but not limited to; kerbside garbage, recyclables and FOGO collections, public litter and recycling bin collections, kerbside bin deliveries and maintenance, public bin infrastructure installation and maintenance, and at-call hard waste collections, ensuring service continuity, achievement of service standards, and the provision of quality customer service is maintained.
• Coordinate the unit’s Operations Supervisor and Team Leaders to maintain a high level of customer service, and to resolve service delivery issues pertaining to Kerbside Services activities.
• Ensure Kerbside Services functions are delivered to a high standard, adhering to service level agreements, safety and industry standards, and in alignment with all relevant policy, legislation and regulatory requirements.
• Coordinate, plan, develop, and implement relevant actions from Council’s strategic documents, including the Waste and Resource Recovery Strategy 2022-2030, ensuring the timely achievement of actions and requirements.
• Actively contribute to the development of the department Business Plan, ensuring the timely and effective delivery of actions related to the activities of the Kerbside Services unit.
• Ensure the Kerbside Services unit is customer focussed, responding to all internal and external enquiries and issues in a timely, accurate and professional manner, in line with Council’s policies and procedures.
• Develop, implement and monitor service quality and delivery benchmarks to meet Council and community expectations.
• Develop and manage the Kerbside Services unit's budget, including fees and charges, ensuring optimal resource utilisation and financial sustainability.
• Ensure the Kerbside Services unit operates within an appropriate policy framework, consistent with corporate policies and practices, supporting the delivery of services and programs.

The skills and experience you’ll bring to the role:

• Demonstrated supervisory and leadership skills and ability to manage and lead a diverse team of employees, preferably in an operational context within a Local Government environment.
• Experience and working knowledge across a number of functional areas in the waste industry, in particular kerbside bin collection services.
• Knowledge and understanding of the Local Government Act and other Statutes and subordinate legislation as they relate to Council Service delivery.
• Experience, knowledge and understanding of a range of services disciplines, activities and delivery within a Local Government environment.
• Demonstrated high-level of interpersonal, communications, consultation, and negotiation skills, including the ability to successfully persuade, convince and negotiate to resolve conflicts.
• Demonstrated experience complying with and working to Occupational Health and Safety regulations, policies and procedures.
• Sound knowledge of relevant contemporary resource recovery and waste management practice and legislation, including ensuring environmental compliance.
• Proven analytical and decision-making ability with the capacity to develop strategies, policies, plans, systems and projects to achieve long and short-term Council strategies, objectives and goals.

Required Certifications & Qualifications 

• Tertiary qualifications in operations, business, management or a related discipline with substantial experience working in the field.
• Current driver’s licence (heavy rigid licence and experience driving rear and/or side loaders highly regarded).

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.