Administration & Accounts Support (003 -00413)

​​Looking for Philippines-based candidates

Job Role: Administration & Accounts Support

Compensation range: $1,500 AUD - $2,000 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: A global supplier that partners with retailers and resellers to provide resale-ready products designed to boost business success. With deep expertise in shipping containers and portable buildings, the company focuses on delivering high-quality, rigorously checked products that save time, reduce overhead, and maximise profitability.

Their wide product range spans budget-friendly to premium solutions, allowing partners to meet diverse customer needs with confidence. Backed by decades of sourcing and manufacturing experience and supported by their own fit-out facilities they offer reliable, cost-effective products without the usual challenges of international procurement.

Driven by innovation and a commitment to excellence, they work closely with partners to enhance sales, strengthen market advantage, and deliver smarter, more efficient product solutions.

Role Overview: This offshore role provides proactive administrative, customer service, and basic accounts support to assist the SCS Australia team in delivering a smooth end-to-end customer experience. The role focuses on answering inbound calls via Aircall, supporting the sales and operations teams, maintaining accurate data entry, and assisting with light accounts work. The position plays a key role in ensuring enquiries, quotes, customer updates, and internal tasks are handled efficiently and professionally

Key Responsibilities: 

Phone Support

• Answer overflow inbound calls through Aircall and direct customers to the correct
• team member.
• Handle general customer enquiries using provided scripts, FAQs, and guidelines.
• Capture clear messages and update the CRM with call notes.

General Administration

• Maintain accurate data entry across the CRM, spreadsheets, and internal systems.
• Manage customer records, contact details, quote notes, delivery information, and communication logs.
• Assist with preparation of simple documents such as delivery paperwork, transport notes and customer confirmations.
• Maintain organized digital filing for contracts, certificates, approvals and correspondence.
• Support the internal team with admin tasks such as email drafting, updating trackers, and managing shared inboxes.
• Assist with stock availability updates, yard lists, scheduling notes (admin side only; no reporting responsibilities).

Sales & Customer Support

• Send quote follow-up messages (email/SMS) where instructed.
• Provide basic process information using supplied resources.
• Track the status of quotes, approvals, pending jobs and customer responses in the
• CRM.

Basic Accounts

• Enter supplier invoices into the system for cost tracking (no coding decisions required).
• Match purchase orders with invoices.
• Record payments received and prepare receipt confirmations.
• Send friendly reminders for overdue payments following approved templates.
• Complete basic transaction reconciliation when required (no monthly reporting, no BAS, no financial analysis)

Requirements

Required Skills and Qualifications:

• A positive, proactive attitude with willingness to assist wherever needed. A “self
• starter” keen to learn our systems on the fly.
• Experience in administrative support, call handling, virtual assistant roles, or
• customer service.
• Strong English communication skills; confident, polite and professional phone
• manners.
• Excellent attention to detail, particularly with data entry, invoices, and CRM notes.
• Competent with email platforms, Microsoft Office, CRM systems (Monday.com) and
• basic accounting software (Xero experience advantageous).
• Ability to follow established processes and work across multiple systems.
• Comfortable supporting a fast-paced business remotely.
  

Working Style

• Full-time offshore position, Monday to Friday (AEST alignment required).
• Fast-paced but supportive work environment with clear processes and daily
• communication.
• Close collaboration with the Australian sales, operations and admin teams.
• Ideal for someone who enjoys remote support work, structured admin tasks, and
• consistent customer interaction.
• Strong emphasis on reliability, accuracy and consistent communication

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)