Manager, Regional Territory - Operations

Position Name: Manager, Regional Territory

Division / Function:  Operations

Location of the Job: Abuja, with regular travel to Husk Mini Grids locations

Reports to:  Global Operations Team

Role Summary

Husk is seeking the Regional Territory Manager is responsible for end-to-end operations of solar mini-grid sites within the assigned territory, ensuring reliable power supply to customers, operational excellence, revenue protection, customer satisfaction, and compliance with safety and regulatory standards.

This position provides the opportunity to join a growing team that is changing the face of rural electrification in Nigeria and Asia. The ideal candidate should have a positive attitude, be a team player, believe in Husk’s values, have an inherent curiosity to find creative solutions for problem-solving and have an appetite for growth.

Key responsibilities:

 Power Supply & Plant Operations

• Ensure 24x7 reliable power supply to customers across all mini-grid sites in the territory.
• Monitor plant performance (generation, battery health, inverter performance).
• Ensure adherence to SLA, uptime, and availability targets.
• Coordinate preventive and corrective maintenance activities.
• Oversee commissioning, testing, and handover of new sites.

Customer Power Supply & Service Management

• Ensure consistent and quality power supply to residential, commercial, and anchor customers.
• Address customer complaints related to power outages, voltage issues, or metering.
• Coordinate with customer support teams to resolve escalations.
• Support new customer connections, load upgrades, and demand expansion.
• Ensure customer satisfaction and retention.

Revenue Protection & Energy Accounting

• Ensure accurate energy generation, consumption, and billing reconciliation.
• Monitor losses, theft, bypass, or meter tampering.
• Support collections and revenue assurance initiatives.
• Coordinate with finance for reconciliation of energy, revenue, and fuel (if hybrid).

 Safety, Compliance & Quality

• Ensure compliance with HSE, electrical safety, and operational SOPs.
• Conduct safety audits and toolbox talks.
• Ensure regulatory and statutory compliance at site level.
• Maintain documentation, reports, and audit readiness.

 Asset & Inventory Management

• Oversee inventory of spares, tools, batteries, and consumables.
• Coordinate with warehouse and procurement teams for material availability.
• Ensure proper asset tagging and lifecycle management.

Reporting & Stakeholder Coordination

• Prepare and share daily, weekly, and monthly operational reports.
• Track KPIs such as uptime, outages, customer complaints, and revenue.
• Coordinate with internal teams (Engineering, Finance, Procurement, Customer Service).
• Act as the primary point of contact for regional operational matters.
• Responsible for managing and ensuring security standards at the plant and enable quick turnaround time for action in case of security issues.
• Responsible for management of spares and inventory components based on criticality and lifecycle of the components.
• Responsible for managing fuel supply chain and stock for Diesel generators and Biomass gasifiers.