Support Specialist for Microsoft Dynamics 365 Business Central (m/f/d)

The Business Central Support & QA Specialist is responsible for providing functional and technical support for Microsoft Dynamics 365 Business Central. This role ensures smooth system operations, resolves user issues, supports ongoing enhancements, and collaborates with cross‑functional teams to optimize business processes. The ideal candidate combines strong problem‑solving skills with a deep understanding of Business Central modules and real‑world business workflows. 

Your Responsibilities 

• Provide day‑to‑day support for Microsoft Dynamics 365 Business Central users across finance, operations, supply chain, sales, and other departments
• Troubleshoot and resolve system & functional issues, including configuration & posting errors
• Manage support tickets, ensuring timely resolution and clear communication with end users
• Support system upgrades, patches, new feature rollouts, including testing and documentation
• Create and maintain documentation, including user guides, SOPs, and troubleshooting steps
• Train and onboard new users, ensuring they understand system functionality and best practices
• Design and execute test cases for system changes, enhancements, and bug fixes to ensure solution quality and stability