Digital Asset Coordinator

How you are going to make an impact:

• Quality assurance of client assets & data and system management.
• Updating & checking assets metadata such as Keywords, EANs, Video Durations, etc… as per QA norms.
• Promote best practice - DAM platform across all user groups.
• Respond and investigates end user inquiries and requests as directed.
• Processing of migration (Downloading & Uploading) task as per clients request and as per guidelines.
• Entry, tagging and quality assurance of incoming assets for global distribution platforms.
• Quality assurance, formatting, and ingest of copy for global distribution platforms.
• Audit files and metadata entries for completion and proper organization.
• Follow operational procedures to complete tasks in a timely manner.
• Handling of Customer Support request – Raising tickets to technical support.
• Escalate issues or questions to appropriate team member for resolution.

Key Experience & Skills

• Rigorous attention to detail when performing process-oriented tasks.
• Excellent verbal and written communication skills.
• Media and technology agnostic, whilst displaying an affinity and passion for the industry
• Ability to follow a structured process while being flexible when circumstances require change and adaptations.
• Proficient Microsoft Office skills (Excel MUST, Word, PowerPoint)
• Able to work both independently and as a part of a world-class team.
• Authenticity – Being present, honest and sincere goes a long way.
• Compassion – Doing the right thing means driving connection within our community and caring for one another.
• Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!
• Providing the Right Resources – Always find a way, you are incredibly capable.
• Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
• Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
• Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.
• Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.

What You Will Bring:

• 2 – 3 years industry experience or interest in digital media, digital asset management, librarian sciences or archives
• 2 – 3 years’ experience using a digital asset management system or other tech system such as a digital library, CMS,
• PIM, or CRM preferred but not required.
• Candidate Profile:
• Graduate in any stream. Preference to candidates from advertising and digital marketing streams.
• Excellent verbal and written skills.
• Knowledge of Office 365 applications (Word, Excel, PowerPoint and Outlook).
• General understanding of brands and ecommerce.
• Added advantage –
• Experience in metadata or content related projects.
• Experience in preparing data reports in Excel.
• Experience in communicating with international clients via mail and video conferencing

Someone who exemplifies our ICP Values:

• Curious: Always learning, eager to explore endless possibilities.
• Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we do it together.
• Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence.
• Creative: Unleashing imagination, innovating boldly, and redefining possible.
• Trustworthy: Built on honesty, respect, and integrity we stand strong together.