People Operations Specialist

The People Operations Specialist is at the heart of delivering a seamless, data-driven and high-impact employee experience. This role goes beyond administration, focusing on turning processes into meaningful experiences, and data into actionable insight. Success in this role requires a strong command of HR systems, an eye for detail, and the ability to balance operational rigour with human-centric thinking.

You will act as a trusted partner across the business, ensuring that People Operations runs efficiently, compliantly and with a continuous improvement mindset. Differentiating strengths include systems ownership, data integrity, process optimisation, and the ability to translate people data into clear, compelling insights that drive better decision-making.

How You Will Make an Impact:

Employee Lifecycle Management

• Lead and continuously evolve end‑to‑end People Operations programmes across the full employee lifecycle, including onboarding, role changes, contract management and offboarding.
• Act as a trusted advisor to leaders and managers, ensuring lifecycle processes are delivered consistently, compliantly and ensuring a positive employee experience.
• Drive operational excellence through compliance, process automation and efficiency and ensuring valid and accurate date and information across HR systems (HRIS, payroll, benefits etc)

HRIS Ownership and Data Management

• Act as the global system owner for the HRIS, taking full accountability for system governance and optimisation.
• Configure, maintain and manage HRIS modules, including performance management and other core functionality.
• Ensure the accuracy, security and integrity of people data across all systems and platforms.
• Lead system enhancements, integrations, automation initiatives and workflow improvements to support a growing global workforce.
• Produce high-quality people analytics and insights, including a monthly dashboard for internal leaders, the Board and our private equity owners to enable data‑driven decision‑making.
• Prepare and coordinate audit details and responses with regards to People function-related requirements.

Benefits and Compensation Administration

• Oversee the administration of UK benefits (Private Medical Insurance, Life Assurance, Cycle to Work Scheme, EAP), ensuring accurate enrolment, renewals and effective vendor coordination.
• Manage relationships with benefits providers, brokers and third‑party vendors to ensure service quality and cost‑effectiveness.
• Manage the family and absence leave process end to end, including initial requests for leave through return to work.
• Partner closely with Finance and Payroll to ensure accurate reconciliation, reporting and robust operational controls.
• Provide all required supporting documentation to the UK and Netherlands Payroll Managers to enable the monthly payroll process.
• Support global compensation benchmarking activities in partnership with the People Partners, Finance and external vendors.

Program Management and Partnership

• Support global compensation benchmarking activities in partnership with the People Partners, Finance and external vendors.
• Create and launch quarterly and annual performance review process, including sending out relevant global communications and system preparation
• Coordinate with People Partner to assign and launch compliance training globally
• Coordinate assessments with employees when requested (ergonomic, family leave risk assessments, etc).
• Continually review and assess AI and automation solutions to our people services to maximize productivity across the talent lifecycle. 

Contractor Management

• Ensure compliant onboarding and ongoing management of UK contractors, including IR35 considerations.
• Partner with external vendors acting as Employer of Record to engage contractors outside ICP legal entities, ensuring compliance and smooth operational delivery.

 Visa and Right to Work Management

• Partner with the immigration adviser to ensure full compliance with immigration and right‑to‑work requirements, including the management of sponsored visas.

 Data Analytics and Reporting

• Prepare and provide reports for the people team as requested such as performance, compensation, benefits, etc.
• Create and schedule required reporting for Leadership
• Prepare adhoc reports as requested for Finance and other departments as needed
• Review systems data to ensure accuracy on a weekly basis

What You'll Have:

• 3 to 5 years previous experience in similar HR role with HRIS management, benefits administration and project management experience.
• Bachelor’s degree in relative field i.e HR, Business Administration, etc or the equivalent in experience
• Advance skills in Microsoft Office applications
• Excellent communication skills
• Ability to manage multiple projects simultaneously

Desirable Skills and Certifications

• Ability to manage multiple projects simultaneously
• CIPD level 5
• Global HR Operations experience
• Previous HR Generalist experience
• Rippling (HRIS) experience

Someone who exemplifies our ICP Values: 

• Curious: Always learning, eager to explore endless possibilities. 

• Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we do it together. 

• Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence. 

• Creative: Unleashing imagination, innovating boldly, and redefining possible. 

• Trustworthy: Built on honesty, respect, and integrity we stand strong together.