IT Support administrator

Are you a proactive IT professional with a keen eye for detail and a passion for solving technical issues? Do you enjoy working in a dynamic environment where you're the first point of contact for IT support? Then the role of IT Support Administrator in our Utrecht team might be a great fit for you.

We are seeking a proactive, IT Support administrator to join our dynamic IT team. The ideal candidate will be responsible for providing technical support, troubleshooting, and assisting end-users with software, hardware, and network-related issues. As the first point of contact for IT support, you will deliver timely and efficient resolutions to ensure the smooth operation of IT services.

In addition to your technical expertise, we are looking for someone with exceptional organizational skills to manage support tickets, track service requests, and prioritize tasks effectively. The ability to maintain clear and accurate documentation, follow up on unresolved issues, and coordinate with other team members is key to success in this role.

Key Responsibilities:

Technical Support & Help Desk Management:

• Provide first-level technical support for internal users, including troubleshooting hardware, software, and network issues.

• Diagnose and resolve IT-related issues with desktops, laptops, printers, and other hardware, as well as software-related queries.

• Assist with the installation and configuration of hardware and software, ensuring all systems are up-to-date and secure.

• Create, update, and manage user accounts, permissions, and access controls for internal systems.

• Manage and monitor the company's IT assets, including hardware and software.

• Organize and prioritize tasks to ensure efficient IT operations.

• Assist in the implementation of new technology solutions and user training.

Collaboration & Continuous Improvement:

• Collaborate with advanced IT support and other departments to resolve complex technical issues and escalated cases.

• Continuously improve IT systems.

Documentation & Monitoring:

• Maintain detailed records of support requests, resolutions, and procedures for future reference and training purposes.

• Monitor system and cloud performance, report issues, and ensure all environments are secure and compliant with relevant data protection standards.

About the IT Support Team:

The IT Support Team at IG&H is the backbone of our digital workplace. From our Utrecht office, we support colleagues across the Netherlands and internationally with smart, secure, and efficient IT solutions. We work in a close-knit and informal team where knowledge sharing, initiative, and continuous improvement are central. Together, we ensure that everyone at IG&H can work smoothly; anytime, anywhere.