Job Overview
- Communicate and record updates from supervisors/engineers at sites on daily basis.
- Monitor logistics and stock inventory (i.e equipment, consumables, lubricant, spares, etc… transportation) and follow up with equipment deliveries.
- Liaises with Operations Manager on updates and site issues.
- Manage issues arising from sites (technical and access).
- Update all tracking sheets and documents assigned.
- Coordinate and supervise all activities (reporting, work flow, deliveries, KPIs, invoicing, etc…) with SBCs, supervisors, and teams involved.
- Manage all sites equipment upgrades for tenants hosting; equipment swap, tenant installations, equipment powering, etc…
- Monitor trouble tickets and ensure closing.
- Aknowledge and fulfil all KPIs set: MTTR, site availbility, budget, etc…
- Generate required reports to Operations Manager.
- Control and regulate diesel consumption at sites.
- Confirm and monitor public power availability at sites and proper billing.
- Escalate any site issue that cannot be resolved.
- Monitor customer satisfaction.
- Follow up on site documentation.
- Ensure Company assets in your Region are secure and kept in good working condition.
- Maintain a database of all IHS assets on allocated sites with updated information and accurate reporting using the IHS Online Maintenance Application.
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